Shipping & Store Policies
FAST & RELIABLE
PROCESSING
PROCESSING
In-stock items are processed within 3-5 business days from our Tokyo studio. We know you're excited!
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GLOBAL SHIPPING
& TRACKING
& TRACKING
We ship via Registered Airmail & EMS. Every order includes a full tracking number.
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RETURNS &
CANCELLATIONS
CANCELLATIONS
Returns accepted within 7 days for unused items. Cancellations may incur a fee. We prioritize collector-grade quality.
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📦 Shipping Policy
All orders are shipped from Japan. Shipping costs are calculated at checkout based on destination and package size/weight.
Shipping Methods & Handling Time
- Japan Post: Registered Airmail / EMS
- Courier on request: FedEx / DHL (contact us before ordering)
- All shipments include a tracking number.
- In-stock items: 3–5 business days after payment (excluding weekends/holidays).
- Pre-order items: Ship after the official release date.
Delivery Time & Costs
- Registered Airmail: 14–30 business days | EMS / Courier: 3–10 business days
- Domestic Shipping (Within Japan): We offer FREE shipping to all addresses within Japan, including proxy services (e.g., Buyee, ZenMarket, Tenso).
- We combine shipments whenever possible to reduce fees (only for orders not yet dispatched).
Tracking & Lost/Damaged Items
- Tracking is sent via email when your order is dispatched.
- If an item is lost/damaged, we will file a compensation claim with the carrier.
- Please contact us within 7 days of delivery attempt with photos of packaging & item.
Shipping Fee by Number of Photocards (Example)
| Qty | ASIA | EU / Oceania / Canada | USA | Latin America / Africa |
|---|---|---|---|---|
| up to 30pcs | $6 | $7 | $8 | $7 |
| up to 60pcs | $7 | $8 | $9 | $9 |
| up to 100pcs | $8 | $9 | $11 | $11 |
💳 Payment & Pre-orders
Payment Methods & Security
- Major credit/debit cards and PayPal accepted.
- All charges are processed in USD. Your bank may apply FX fees.
- Please enter your full legal name and a complete address in English.
Tip: A mismatch between name/address and PayPal or card billing details can delay processing.
Pre-order Policy
- Ships after the official release date and supplier delivery to us.
- If combined with in-stock items, the order ships together when pre-orders arrive.
- Want in-stock items early? Please place a separate order.
🏪 Store Policies (Customs, Inspection, Packaging)
Customs & Taxes
- Import taxes, VAT, and brokerage fees are the customer’s responsibility.
- We cannot mark items as a “gift” or under-declare beyond carrier policies.
Inspection & Packaging Policy
- We source all items directly from official retailers.
- All photocards are inspected under light to check for any major dents or bends.
- Photocards are shipped in sleeves + rigid toploader or equivalent protection.
Undeliverable / Return to Sender
- If returned due to incorrect address or refusal, we can reship (new postage required) or refund minus shipping.
🗑️ Cancellation Policy
Cancellations are limited because we reserve/prepare stock quickly.
In-Stock & Shipped Orders
- Once placed, cancellations are generally not allowed.
- Under special circumstances, a cancellation may be approved with a 10% cancellation fee.
- Orders that have already been shipped cannot be canceled.
Pre-Order Cancellations
- Up to 7 days before release: 10% cancellation fee (min. $10).
- Within 7 days of release: 15% cancellation fee (min. $15).
- Delayed release dates by manufacturers are not eligible for a fee waiver.
↩️ Return Policy
Return Eligibility & Non-Returnable Items
- Requests must be made within 7 days of receiving your order.
- Items must be unused and unopened with original packaging.
- Items marked as sale or final sale are not eligible for return.
- All return shipments must be sent to Japan.
Refunds & Return Shipping Costs
- For personal reasons (change of mind), the buyer is responsible for return shipping costs.
- If the item is defective or incorrect, we will cover the return shipping costs.
- Refunds are processed within 7 business days after we receive and inspect the item.
Need help? Contact us via our Contact Form. We usually reply within 1–2 business days.